Do you deliver to me?
Postcodes we deliver to are as follows:
All delivery areas incur a delivery fee of $4.95.
When will I get my meals?
Meals are delivered on Thursday of every week.
Orders MUST be received by the previous Monday evening closing at midnight.
Meals can be ordered up to one month in advance of your preferred delivery date.
Can I order offline?
At this stage we can only take orders that are placed via our website.
If you have friends or family members who are not able to order online, please contact us at email@example.com as we might be able to organise alternative ordering arrangements.
Do I have to order a minimum amount?
You can order 1 meal or many meals at a time. The fee for each delivery will be $4.95 regardless of quantity ordered.
How do I store my meals when they arrive?
All meals are delivered fresh and have not been frozen. They can be stored in the fridge for up to 4 days after delivery or they can be frozen immediately for up to 6 months.
Please ensure you read your storage and reheating instructions that will be included with your delivery.
Do I need to be home to receive my delivery?
We would love to hand-deliver our meals directly into our customers’ hands where possible so please try and select a delivery day that you will be home. We will also advise customers of a 2 hour delivery window on the day of your delivery.
However, if you do not plan to be home for your delivery, we highly recommend you purchase a re-usable cooler bag so your deliveries will be kept cool. Please see FAQ – how does the reusable cooler bag arrangement work?
We also ask that if you live in a secure apartment complex that you specify a safe area to leave your meals or ask a neighbour to take collection for you.
How does the reusable cooler bag arrangement work?
If you purchase a Deco Dishes reusable cooler bag for $5, your meals will be delivered to you in this bag.
We highly recommend this if you will not be home at the time of your expected delivery so your meals are kept cool. This cooler bag is yours to own. If you leave this bag out for your next delivery, we will reuse it for your meals for that delivery. If you don’t have a cooler bag, your meals will be delivered in a box.
Can I buy gift vouchers?
Not yet but watch this space as we will be offering gift Vouchers soon.